Manager - Customer Onboarding

4 weeks ago

chennai, India Growfin Full time
At Growfin, the
Manager - Customer Onboarding
role is pivotal in ensuring our
customers across US & India
, experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful "Go Live" and smooth transitions for our customers.
This role is both strategic and hands-on, working closely with cross-functional teams like presales, product, and customer success to help our clients unlock the full potential of Growfin’s platform.
Key Responsibilities:
Lead the entire onboarding function for US & Indian Customers from kick-off to Go-Live, managing multiple onboarding projects concurrently.Build and nurture relationships with customers, educating business users, developers, and technical stakeholders about the Growfin platform.Facilitate product demos, workshops, onboarding meetings, and webinars to guide clients through product adoptionAct as a product consultant, helping define technical solutions to meet customer-specific use cases, and troubleshooting any issues that arise during the onboarding phase.Collaborate with internal teams (Sales, Product, Engineering) to resolve any customer challenges and provide feedback for product enhancements.Document technical requirements, track customer progress, and ensure project timelines align with customer goals and success metrics.Continuously optimize and streamline the onboarding process to improve efficiency, product adoption, and customer retention.Ensure successful handover of clients to the Customer Success team after the onboarding phase.
Qualifications:
7-10 years of experience , with a minimum of 5+ years in enterprise client onboarding, project management role, and handled complex SaaS implementations.Manage and support customers across diverse geographies, including the
US and IndiaBachelor’s degree in Engineering; MBA is a plus.Strong leadership skills with experience managing teams and mentoring team members.Excellent communication and interpersonal skills to lead workshops and collaborate across teams.Proven ability to troubleshoot, de-escalate customer issues, and provide clear technical solutions.Ability to work in a fast-paced environment, managing multiple priorities while maintaining attention to detail.Strong technical proficiency with ERP systems, APIs, and integration techniquesExperience with project management tools, solution design, documents and methodologiesThis will be a
work from office
role
Key Success Metrics:
Time to Value (TTV) : Achieving fast, efficient customer onboarding and activation.Customer Satisfaction : Ensuring clients are delighted with the onboarding experience.Product Adoption : Driving deep and wide adoption of the Growfin platform across customer teams.Successful Go-Live : Ensuring smooth customer transitions from onboarding to operational use.

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