Manager - Customer Onboarding

4 weeks ago

Chennai, India Growfin Full time
At Growfin, the

Manager - Customer Onboarding

role is pivotal in ensuring our

customers across US & India

, experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful "Go Live" and smooth transitions for our customers.

This role is both strategic and hands-on, working closely with cross-functional teams like presales, product, and customer success to help our clients unlock the full potential of Growfin’s platform.

Key Responsibilities:

Lead the entire onboarding function for US & Indian Customers from kick-off to Go-Live, managing multiple onboarding projects concurrently.Build and nurture relationships with customers, educating business users, developers, and technical stakeholders about the Growfin platform.Facilitate product demos, workshops, onboarding meetings, and webinars to guide clients through product adoptionAct as a product consultant, helping define technical solutions to meet customer-specific use cases, and troubleshooting any issues that arise during the onboarding phase.Collaborate with internal teams (Sales, Product, Engineering) to resolve any customer challenges and provide feedback for product enhancements.Document technical requirements, track customer progress, and ensure project timelines align with customer goals and success metrics.Continuously optimize and streamline the onboarding process to improve efficiency, product adoption, and customer retention.Ensure successful handover of clients to the Customer Success team after the onboarding phase.

Qualifications:

7-10 years of experience , with a minimum of 5+ years in enterprise client onboarding, project management role, and handled complex SaaS implementations.Manage and support customers across diverse geographies, including the

US and IndiaBachelor’s degree in Engineering; MBA is a plus.Strong leadership skills with experience managing teams and mentoring team members.Excellent communication and interpersonal skills to lead workshops and collaborate across teams.Proven ability to troubleshoot, de-escalate customer issues, and provide clear technical solutions.Ability to work in a fast-paced environment, managing multiple priorities while maintaining attention to detail.Strong technical proficiency with ERP systems, APIs, and integration techniquesExperience with project management tools, solution design, documents and methodologiesThis will be a

work from office

role

Key Success Metrics:

Time to Value (TTV) : Achieving fast, efficient customer onboarding and activation.Customer Satisfaction : Ensuring clients are delighted with the onboarding experience.Product Adoption : Driving deep and wide adoption of the Growfin platform across customer teams.Successful Go-Live : Ensuring smooth customer transitions from onboarding to operational use.

  • Manager - Customer Onboarding

    4 weeks ago

    chennai, India Growfin Full time

    At Growfin, theManager - Customer Onboardingrole is pivotal in ensuring ourcustomers across US & India, experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful "Go...

  • Manager - customer onboarding

    4 weeks ago

    Chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure...

  • Manager - Customer Onboarding

    4 weeks ago

    Chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure...

  • Manager - customer onboarding

    4 weeks ago

    Chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure...

  • Manager - Customer Onboarding

    4 weeks ago

    Chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...

  • Manager - Customer Onboarding

    4 weeks ago

    Chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...

  • Customer Onboarding Manager

    3 days ago

    Chennai, India Spendflo Full time

    As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...

  • Customer Onboarding Manager

    3 days ago

    Chennai, India Spendflo Full time

    As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...

  • Growfin | Manager

    4 weeks ago

    chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...

  • Growfin | Manager

    4 weeks ago

    chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...

  • Growfin | Manager

    4 weeks ago

    chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...

  • (Only 24h Left) Manager

    6 days ago

    Chennai, India Growfin Full time

    At Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...

  • Customer Onboarding Specialist

    2 months ago

    Chennai, India FULL Creative Full time

    As a Customer Onboarding Specialist at our SAAS scheduling product , you’ll play a crucial role in driving product-led growth, guiding customers through their initial experiences with our software. Your mission is to promote customer satisfaction and maximize product adoption while ensuring a balanced approach to their onboarding journey.What You’ll...

  • Enterprise Onboarding Manager

    7 days ago

    Chennai, Tamil Nadu, India Growfin Full time

    Job OverviewWe are seeking an experienced Enterprise Onboarding Manager to lead our customer onboarding process in the US and India. This role is pivotal in ensuring our customers experience a seamless and efficient onboarding process.Key ResponsibilitiesLead the entire onboarding function for US & Indian Customers from kick-off to Go-Live, managing multiple...

  • Customer Onboarding and Retention Strategist

    3 weeks ago

    Chennai, Tamil Nadu, India Edvoy Full time

    About EdvoyEdvoy is a leading education technology company that enables students to achieve their academic goals through innovative solutions. As we continue to grow and expand our services, we are seeking a highly skilled Customer Onboarding and Retention Strategist to join our team.Job DescriptionWe are looking for a seasoned professional to design and...

  • Freshworks Customer Onboarding Specialist

    2 weeks ago

    Chennai, India Conexxia Full time

    Remote opportunities across IndiaOverview:We are looking for an experienced Lead Freshworks Customer Onboarding/ product implementation specialist to onboard customers and provide enterprise level technical support to our customers. This role entails gathering the requirements via phone, web, email, chat and other channels as required and provide the best in...

  • Freshworks customer onboarding specialist

    2 days ago

    Chennai, India Conexxia Full time

    Remote opportunities across India Overview: We are looking for an experienced Lead Freshworks Customer Onboarding/ product implementation specialist to onboard customers and provide enterprise level technical support to our customers. This role entails gathering the requirements via phone, web, email, chat and other channels as required and provide the...

  • Freshworks customer onboarding specialist

    2 weeks ago

    Chennai, India Conexxia Full time

    Remote opportunities across IndiaOverview:We are looking for an experienced Lead Freshworks Customer Onboarding/ product implementation specialist to onboard customers and provide enterprise level technical support to our customers. This role entails gathering the requirements via phone, web, email, chat and other channels as required and provide the best in...

  • Onboarding Process Manager

    1 week ago

    Chennai, Tamil Nadu, India Movate Full time

    Movate is seeking an experienced Onboarding Process Manager to join our team in Chennai. As an Onboarding Process Manager, you will be responsible for delivering a seamless onboarding experience for new employees.Job SummaryThe Onboarding Process Manager will manage the end-to-end onboarding process, ensuring a great experience for new employees and a smooth...

  • Freshworks Customer Onboarding Specialist

    2 weeks ago

    Chennai, India Conexxia Full time

    Remote opportunities across India Overview: We are looking for an experienced Lead Freshworks Customer Onboarding/ product implementation specialist to onboard customers and provide enterprise level technical support to our customers. This role entails gathering the requirements via phone, web, email, chat and other channels as required and provide...