Customer Experience Specialist

7 days ago

gurugram, India beBeeCustomer Full time

We are seeking a dedicated individual to fill the role of Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and possesses excellent communication skills.The ideal candidate will have a strong ability to articulate complex client plans and provisions in a simplified and understandable manner, helping participants make informed decisions.Key responsibilities include effectively communicating with clients via phone and web chat, maintaining internal and client-defined quality standards, and contributing positively to meeting client service level agreements (SLAs) and targets.This role requires a high degree of accuracy, attention to detail, and organizational skills to ensure timely and accurate customer service delivery.In addition to these core responsibilities, the successful candidate will also be responsible for adhering to customer service attendance and accountability policies, as well as ensuring that team and client-level targets are met or exceeded consistently.If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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