Senior Key Account Manager

1 day ago

haryana, India Syenergy Environics Ltd. Full time

Job Title: Key Account Manager & Client ConnectLocation: GurgaonReporting To: Head – Business Development / Director / MDEmployment Type: Full-TimeSalary: 10-12 LPA (Plus Variable)Role PurposeThe Key Account Manager & Client Connect will be responsible for managing and strengthening relationships with key clients, ensuring high client satisfaction, driving account growth, and acting as the primary point of contact between clients and internal teams. The role focuses on retention, upselling, cross-selling, and long-term partnership development.Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for assigned key accounts.Build strong, long-term relationships with clients at multiple stakeholder levels.Ensure timely communication and resolution of client queries, concerns, and escalations.Conduct regular client meetings, reviews, and follow-ups to understand business needs.Account Management & GrowthManage end-to-end account lifecycle from onboarding to ongoing engagement.Identify opportunities for upselling and cross-selling company products and services.Drive account expansion by understanding client pain points and proposing solutions.Prepare account plans, forecasts, and growth strategies for key clients.Client Connect & EngagementEnsure seamless coordination between clients and internal teams (operations, delivery, finance, and support).Track project/service progress and ensure commitments are met as per agreed timelines.Facilitate periodic client reviews, feedback sessions, and satisfaction surveys.Strengthen client engagement through proactive communication and value-driven interactions.Business Coordination & ReportingMaintain accurate client records, communication logs, and reports in CRM systems.Track KPIs related to client satisfaction, retention, and revenue growth.Share regular MIS and performance updates with management.Support management in strategic initiatives related to key accounts.Key Skills & CompetenciesStrong client relationship and stakeholder management skillsExcellent communication, presentation, and negotiation abilitiesProblem-solving and solution-oriented mindsetAbility to manage multiple accounts and prioritiesProficiency in CRM tools, MS Excel, PowerPoint, and reporting dashboardsHigh level of ownership, accountability, and professionalismQualification & ExperienceBachelor’s degree in Business Administration, Marketing, Management, or a related fieldMBA or equivalent qualification preferred5–10 years of experience in Key Account Management, Client Servicing, or Relationship ManagementExperience in B2B, consulting, or solution-based services preferredKey Performance Indicators (KPIs)Client retention and satisfaction scoresRevenue growth from key accountsUpselling and cross-selling conversionsTimely closure of client issues and escalationsAccuracy and consistency in reporting and CRM updates

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