Key Account Manager

About SmartQ:We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 14 countries, having collaborated and executed successfully with 400+ clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 60 billion USD.To know more about the 4 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story - https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=trueAre you passionate about managing and nurturing relationships with key clients/customers of a business? If your response is a resounding yes, then we are hunting for you. As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, long-term retention, and sustainable growth across food court operations. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us nowRoles and responsibilities:Lead and manage the company’s food court operations, driving food service sales and ensuring seamless coordination with multiple brand partners.Develop and maintain strong relationships with food court partners, tenants, and client stakeholders at all levels.Manage an individual expense account in line with approved budget guidelines.Maintain ongoing communication with partners and clients, sharing updates on new product launches, menu innovations, and operational enhancements.Prepare commercial quotes, proposals, and business plans related to food court operations and partner onboarding.Attend client meetings, food committee discussions, and food court–related reviews or events.Build and sustain effective, professional relationships with customers, brand partners, vendors, and internal teams.Administer food court unit operations in accordance with SmartQ standards, contractual terms, and applicable statutory regulations.Oversee overall food court management, ensuring consistent service quality, hygiene standards, and effective partner performance.Monitor food quality, service delivery, and compliance with agreed SLAs and specifications across all food court brands.Ensure optimal utilization of resources, including manpower, utilities, infrastructure, and technology.Support on-site and off-site food court partners with operational guidance, performance analysis, and improvement plans.Communicate regularly with clients to provide updates on food court performance, operational activities, and ongoing initiatives.Prepare and execute action plans based on client satisfaction surveys, audits, and feedback.Ensure accurate pricing across all food court outlets as per client agreements and commercial terms.Plan and manage manpower scheduling within budget, adjusting staffing levels based on footfall and sales trends.Ensure strict adherence to food safety, hygiene, and workplace safety standards as defined in SLAs and HSEQ norms.Qualifications:Mandatory experience in food court, QSR, cafeteria, or multi-brand food service operations.Strong work ethic, integrity, and personal accountability with the ability to work independently.Ability to work under pressure and consistently meet deadlines in a fast-paced environment.Flexible and proactive, willing to take on diverse responsibilities to support overall food court success.Excellent verbal and written communication skills.Strong interpersonal and stakeholder management skills.Sound knowledge of food operations, technology-enabled food services, and people management.Results-driven mindset with the ability to hold self and partners accountable.Proven experience managing teams and multiple stakeholders in a similar food service environment.Strong financial acumen, including cost control, budgeting, and sales analysis.Self-motivated, agile, and adaptable to evolving business and operational requirements.Overall 6+ years of experience, with a minimum of 3 years in food court or multi-outlet food service management.Graduate/Diploma in Hotel Management, Hospitality.Message from CEO:We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.