SFDC BSA

6 days ago

hyderabad, India CloudFulcrum Full time

About CloudFulcrum:

CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services. We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.


Job Description:

We are looking for a Salesforce Business Analyst with at least 6+years of experience to be instrumental in shaping the Salesforce ecosystem—working closely with cross-functional teams, collaborating with stakeholders, and executing end-to-end functional delivery. If you’re passionate about bridging business and tech, we want to hear from you.


Key Responsibilities:


  • 6–10 years of proven experience in Salesforce functional consulting (Sales & Service Cloud).
  • Deep understanding of Lead-to-Cash, Quote-to-Cash, and related business processes.
  • Strong Salesforce configuration knowledge (Workflows, Process Builder/Flows, basic configuration).
  • Expertise in Opportunity, Quotes, Orders, Service Contracts, Entitlements, and Partner Portal.
  • Excellent documentation and diagramming skills (functional flows, specs, etc.).
  • Demonstrated experience crafting Jira user stories, conducting Impact and Root Cause Analyses.
  • Skilled in facilitating UAT—planning, executing, and representing business needs.
  • Ability to communicate clearly and collaborate with both technical teams and business stakeholders.
  • Lead and deliver across Sales Cloud and Service Cloud, with practical experience in Opportunity, Quote, Order, Service Contract, and Entitlement Management.
  • Own the Lead-to-Cash business process and optimize it for maximum impact.
  • Enable Partner Portal, opportunity forecasting, and pipeline visibility.
  • Configure the Salesforce platform using Workflows, Flows, and other declarative tools.
  • Drive requirement gathering, document functional specs, flow diagrams, and business process maps.
  • Write user stories (Jira), perform Impact Analysis and Root Cause Analysis, and translate business requirements into technical deliverables.


Nice to Have

  • Understanding of integrations and middleware (ERP, finance, etc.).

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