ServiceNow Delivery Manager

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alappuzha, India beBeeServicedelivery Full time

Job Title: ServiceNow Delivery ManagerOverviewThe ServiceNow Delivery Manager will lead a team of professionals, managing work streams, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.Key Responsibilities:Work Management: Prioritize and manage incoming ServiceNow-related tasks, ensuring timely delivery. Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development. Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality. Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.RequirementsThe ideal candidate will possess strong leadership and communication skills, with experience in ServiceNow solution delivery and team management. A bachelor's degree in computer science or a related field is required.BenefitsAs a ServiceNow Delivery Manager, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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