HPE Services Packaging Design Operation and Implementation Manager

HPE Services Packaging Design Operation and Implementation ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.Job Family Definition:Responsible for the management of a service enablement process of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of service product or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit, cost and efficiency, and/or internal and external TCE goals for that segment/entity.Management Level Definition:Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.The Packaging Design Operation and Implementation Manager will be responsible forImplementing the packaging strategy and design developed by Senior Packaging Strategy and Design Managers within the existing service product structure in the Build and Implement phase of complex new service introductions (NSIs) and new service portfolio introductions across all BUs working closely with the senior Packaging Strategy and Design Managers, Portfolio Offer Managers, and Master Data teamsLeading the packaging design by applying existing packaging strategies to new service introductions for e.g. new Lifecycle Services, new Service Levels within existing Tech Care portfolio, etc.Consulting business partners located mainly in Europe and US on existing packaging strategies and packaging design options and the related capabilities and limitations in context of new service introduction and other portfolio change projects (requires flexibility in working hours)Shadowing and supporting Senior Packaging Strategy and Design managers and Portfolio Enablement Management located mainly in Europe and US with complex Projects (IT Projects, MADOs, etc.) and complex New Service and Portfolio Introductions:Complete and submit various request templates and forms,Create/update and publish packaging design documentation across the different repositoriesCreate and manage Service Tracker requestsHelp with project management tasks (track tasks and deliverables, facilitate workstream meetings etc.)What you'll do:Responsibilities: Designs and Implements product support or service packaging solutions over the service lifecycle and across all routes to market, conforming to existing packaging and pricing strategies, end-to-end service delivery and sales readiness and associated requirementsRepresents services on product or solution NSI or NPI teams and provides packaging requirements into product and service development stages/phases.Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business process and service product structure and packaging improvements in collaboration with other enablement and packaging SMEs as needed.Works across regions/geographies and WW teams to develop and/or implement new/enhanced packaging designs for services, solutions, or programs to meet emerging customer/partner/market needs and enable profitable growth.Utilizes in-depth understanding of CPQ and Q2C systems and processes and their capabilities and limitations to meet complex requirements to develop the packaging design based on the strategy, validate/test the design, and demonstrate the effectiveness and efficiency of the design.Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.Provides mentoring and guidance to peers and lower level employees.Ad-hoc responsibilities and tasks as required by the business.What you need to bring:Education and Experience Required: Typically 8+ years to establish proven track record in service relevant business or Operations areas in HPEIdeally, basic experience with HPE NSI or NPI processesBasic experience in one of the related disciplines of support service delivery, solution architecting, service product and pricing master data management, services finance, or services business planning and reporting.Knowledge and Skills: Medium knowledge of IT and services industry.In-depth knowledge of at least one service relevant CPQ or Q2C system and the related business processes, e.g. NGIT/SAP (preferred), OCA, IQ/FQ, etc.In-depth knowledge of the company's organization and policies, and at least one area of HPE services portfolios including GreenLake offering, end to end processes, tools, and service relevant routes to market.Problem detection and analysis of root cause.Proven ability to informally lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.Demonstrated skills in planning and financial analysis. Additional Skills:Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more} What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india#operationsJob:ServicesJob Level:Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.