Assistant Relationship Manager

Job Description Are you passionate about managing the receivables of a company, ensuring that payments are collected from customers or clients in a timely manner? If your answer is a resounding yes, we are looking for you. As an ARM-Events at SmartQ, your primary goal will be to oversee and play a crucial role in the entire lifecycle of an event, from initial planning to post-event evaluation, ensuring that every detail contributes to the success of the organization. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a significant difference in the world of food and technology? Join us now About SmartQ We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable. In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of “how do we make people feel the best every day” On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory. To know more about the 5 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story - Key roles and responsibilities Initial Consultation: Meet with clients or event stakeholders to understand their goals, budget, and vision for the event. Budget Management: Create and manage a budget for the event, ensuring that all expenses are accounted for and kept within budget constraints. Venue Selection: Identify and secure an appropriate venue for the event, considering factors like location, capacity, accessibility, and cost. Vendor Coordination: Hire and manage vendors such as caterers, decorators, audio-visual teams, and entertainment providers. Negotiate contracts and ensure all vendors deliver as per agreements. Event Design and Planning: Develop a detailed event plan, including timelines, schedules, and logistics. This may include designing the event layout, selecting themes, and coordinating branding and marketing efforts. Registration and Ticketing: If applicable, set up registration systems and ticketing platforms, and manage attendee registration and ticket sales. Logistics Management: Oversee all logistical aspects of the event, including transportation, accommodation, signage, and technical equipment. Risk Management: Identify potential risks and develop contingency plans to mitigate them, ensuring the event proceeds smoothly even in unforeseen circumstances. Marketing and Promotion: Develop a marketing strategy to promote the event, which may include digital marketing, social media campaigns, email marketing, and traditional advertising. On-Site Management: Be present on the day of the event to oversee all operations, manage staff and volunteers, handle emergencies, and ensure everything goes according to plan. Attendee Experience: Ensure that attendees have a positive and enjoyable experience by addressing their needs and concerns during the event. Post-Event Evaluation: Conduct post-event evaluations to assess the success of the event, gather feedback, and identify areas for improvement. Financial Reporting: Prepare financial reports detailing the event's expenses, revenues, and profitability. Other qualifications People oriented and good team player Sound knowledge and experience of working with food partners Results Oriented, be accountable and hold accountable Proven experience in managing in a similar environment Excellent process and product knowledge Self-motivated, agile and ability to adapt to a changing environment Graduate/Diploma in food and beverages, hospitality, hotel background Knowledge of local language is mandatory. Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.