Associate Process Manager
2 weeks ago
This role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role:- Interaction with Techs in the field to provide them with real-time support- Checking status of services on account in diagnostic tools- Good Knowledge of agent scheduling and on floor staffing activity planning- Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations- Updating status in internal as well as client tools- Meet process expectations with high-quality standards and adherence to SLAs- Candidate shall adhere to the information security requirementsWFM Process: - Should have min. 3 years of experience in Work Force Management and MIS.- Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage- Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them- Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports- Perform RTM role independently- Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required- Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment- Fill up the complete report and share with the APM/PM daily- Collate and share information for all appointments that are cancelledMinimum Qualifications- Any Graduate-Shift-Rotational shifts & week offs -Immediate joiner preferred-interested candidate can share their resume at-rupali.devlekar.C@eclerx.com
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Senior Process Associate
2 weeks ago
Mohali district, India Knack RCM Full timeAbout the Role: The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow....
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Senior Process Associate
2 weeks ago
Mohali district, India Knack RCM Full timeAbout the Role:The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow.Location:...
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Senior Process Associate
2 weeks ago
Mohali district, India Knack RCM Full timeAbout the Role: The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR...
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Senior Process Associate
2 weeks ago
Mohali district, India Knack RCM Full timeAbout the Role:The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR...
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Associate Process Manager
2 weeks ago
Mohali district, India Eclerx Services Limited, Mumbai, Maharashtra Full timeThis role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable...
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Associate Process Manager
2 weeks ago
Mohali district, India Eclerx Services Limited, Mumbai, Maharashtra Full timeThis role will be an essential part of the WFM Program in the Customer Operations Vertical. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable...
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Senior Process Associate
2 weeks ago
Mohali, India Knack RCM Full timeAbout the Role:The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management,
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Process Associate
1 week ago
Mohali district, Punjab, India i3synergist Full time**Process Associate (Credentialing)** **Preferred Experience**:0.6-1 year **Key Responsibilities**: - Verify provider qualifications include education, training, licensure, board certification, work history, and malpractice history. - Maintain and update provider information in credentialing databases such as CAQH, Medallion, and internal systems. - Track...
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Senior Process Associate
2 weeks ago
Mohali, Punjab, India Unify Healthcare Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionUnify Healthcare Services is a modern-age medical billing company that excels in comprehensive technologies, business processes, and workflows to help healthcare facilities manage their revenue cycle. Our team of experienced medical billing professionals and AAPC-certified coders work effectively to prevent claim denials and streamline...
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Process Associate
4 hours ago
Mohali, India Primefox Infotech Full time**WE ARE HIRING** **Skills Required**: - Excellent English communication skills - No Technical/Sales skills required - Strong Interpersonal skills - Adaptive and quick learner - Good, smooth, calm, enthusiastic communicator **Responsibilities**: - Generating high quality leads following the laid SOPs - Using rebuttal techniques to handle customer’s...
