Senior Process Associate

3 weeks ago


Mohali district, India Knack RCM Full time

About the Role: The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow. Location: Mohali (On-Site) Experience: 2–4 years of experience in AR calling / DME billing process. Key Responsibilities: Handle insurance follow-up calls to resolve pending or denied DME claims. Analyze denials and rejections; initiate re-billing or appeal processes as required. Verify claim status through payer portals and telephonic follow-ups. Ensure adherence to HIPAA compliance and company quality standards. Collaborate with peers and Team Leads to meet daily/weekly AR targets. Prior experience in US shift environment is mandatory. Required Skills & Competencies: Strong understanding of US Healthcare RCM, DME billing, and insurance processes. Experience in denial management, claim follow-up, and AR recovery. Good knowledge of CPT/HCPCS codes, modifiers, and DME payer rules. Excellent communication skills (verbal & written) for US client interaction. Working knowledge of billing software such as Brightree, Kareo, or Medisoft preferred. Attention to detail, analytical mindset, and ability to work under deadlines. Why Join Knack RCM: Opportunity to work with one of the most trusted and established RCM firms. 5-day work week with performance-based incentives. Structured growth path for AR Specialists into leadership roles. Positive, employee-focused work culture with ongoing process training.



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