Product Manager

About SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role As a Product Manager at SuperOps, you will be at the forefront of creating innovative products and features, from conception to launch. Your primary responsibilities will include gathering product requirements, prioritizing feature implementations, and enhancing the overall user experience. The ideal candidate will combine a solid technical background with a strong understanding of business administration/marketing principles. Your ultimate goal will be to collaborate with internal teams to build products that fill gaps in the market, increase customer usage, and elevate overall customer satisfaction. Responsibilities • Define and Lead Product Strategy: Develop and drive comprehensive product strategies that align with the company's vision, setting ambitious goals and measurable KPIs. Own the end-to-end product lifecycle from ideation to delivery. • Market & Customer Insights: Lead extensive market research, competitive analysis, and customer discovery to identify unmet needs, market gaps, and emerging trends. Use these insights to define strategic product opportunities. • Cross-Functional Leadership: Work closely with engineering, design, sales, and marketing teams to drive the development of innovative, customer-centric solutions. Act as a liaison to ensure alignment and collaboration across all functions. • Product Roadmap & Prioritization: Own the product roadmap, balancing short-term and long-term goals. Lead complex prioritization decisions, considering business impact, technical feasibility, and user value. Superops Technologies Private LimitedSuperops Technologies Private Limited • Go-to-Market Leadership: Collaborate with GTM teams (Sales, Marketing, and Customer Success) to ensure smooth product launches, positioning, and ongoing success in the market. • Post-Launch Monitoring & Optimization: Lead efforts to monitor user feedback, product adoption, and performance metrics. Analyze user data to identify opportunities for iteration and continuous improvement. • Mentorship & Leadership: Provide mentorship to junior product managers and collaborate closely with leadership to drive product excellence within the organization. • Strategic Vision: Continuously assess the competitive landscape and market trends to ensure the product portfolio remains differentiated and aligned with evolving customer needs. Requirements and Skills • Proven Leadership in Product Management: 9+ years of experience in product management, with a track record of successfully launching and scaling complex products in fast-paced environments. • Strategic Thinker: Deep understanding of market research, consumer behavior, and competitive analysis. Ability to translate insights into actionable product strategies. • Technical Proficiency: Hands-on experience with web technologies and a solid understanding of technical architecture. Ability to bridge the gap between engineering and business. • Advanced Project Management: Expertise in managing complex projects with multiple dependencies. Strong proficiency with tools like Jira, Confluence, or similar. • Exceptional Communication Skills: Strong ability to communicate complex ideas to senior leadership, engineering teams, and cross-functional stakeholders. Excellent written and verbal communication skills. • Cross-Functional Collaboration: Proven ability to collaborate effectively with cross-functional teams, particularly in a fast-paced, Agile environment. • Business & Financial Acumen: Strong understanding of business models, metrics, and financial KPIs. Ability to make data-driven decisions that impact the bottom line. • ITSM/ITOM Experience (Preferred): Experience in IT Service Management (ITSM) and IT Operations Management (ITOM) is a strong plus, especially for enterprise-level product management.