Manager - Ops Excellence

2 days ago

mumbai, India Zeno Health Full time

Program Manager


Job Overview:

This role for Program Manager - New Launches and Ops Excellence will be responsible for planning, coordinating, and executing the successful opening of new retail stores. This role ensures that all aspects of the store opening process—from pre-launch planning through post-opening support—are handled efficiently and align with company standards. The person will also be responsible for overseeing the day-to-day operational processes adherance and tracking ops efficiency of multiple retail stores, ensuring that all locations adhere to company SOPs and deliver exceptional customer experiences. The ideal candidate will have strong project management skills, experience in retail operations, and the ability to collaborate cross-functionally to ensure the seamless launch of new stores.


Key Responsibilities:


Pre-Launch Planning:

- Develop and execute a comprehensive store opening plan and timeline.

- Coordinate with internal teams (HR, merchandising, marketing, IT, and logistics) to ensure all deliverables for the new store launch are met on time.

- Liaise with construction and design teams to ensure the store build-out stays on schedule.

- Plan and manage inventory deliveries to ensure products are available for the store launch.

- Oversee recruitment and training of new store staff in collaboration with the HR and Training teams.


Launch Execution:

- Lead the on-the-ground efforts during the store opening, ensuring smooth day-to-day operations.

- Ensure the store meets all operational standards, including merchandising, visual presentation, staffing, and customer service.

- Implement marketing and promotional activities designed to drive traffic and sales during the launch period.

- Serve as the primary point of contact between the store and corporate offices during the launch process.


Post-Launch Support:

- Provide ongoing support to the new store for the first 90 days to ensure stability and growth.

- Work with store management to monitor performance metrics, including sales, staff efficiency, and customer feedback.

- Conduct post-launch reviews and gather insights to improve future store openings.


Process Improvement:

- Identify areas for process optimization within store operations and implement strategies to increase efficiency and reduce costs.

- Drive initiatives for continuous improvement in store operations and customer service delivery.

- Use data and analytics to make informed decisions about staffing, inventory, and sales strategies.

- Coordinate with merchandising teams to ensure stores are stocked with the right products and follow visual merchandising guidelines.


Store Operations Management:

- Ensure smooth and consistent operations across all assigned stores, with a focus on improving process adherances, executions across multiples stores to ensure uniformity

- Conduct regular store visits to assess operational performance and compliance with company policies.

- Monitor and analyze store performance metrics (e.g., sales, customer satisfaction, and productivity) and implement action plans for improvement.

- Ensure and execute product placement in line with merchandising strategies.

- Ensure stores comply with health, safety and FDA regulations, and maintain a clean, organized, and safe shopping environment.


Required Skill Sets:

  • Bachelors degree or MBA
  • 2-3+ years of experience in retail operations, project management, or store management.
  • Strong project management skills with the ability to manage multiple tasks and deadlines.
  • Excellent leadership and communication skills, capable of leading cross-functional teams.
  • In-depth understanding of day-to-day retail operations, including inventory management, merchandising, and customer service.
  • Highly organized with strong attention to detail.
  • Ability to travel to store locations as needed.

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