Wireless DAS PF Engineer
1 month ago
Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours
Work location: Bangalore
Mode: Work from Office
Shift timing: Rotational shifts
Purpose of Job:
Provide exceptional client service and hands on support inclusive of architectural, design, integration and support the initial implementation, installation, configuration, and ongoing change support for Distributed Antenna Systems (DAS). Work collaboratively with clients to meet contractual obligations in a subject matter expert support role and manage client expectations to ensure that product and support services are successfully completed on time and meet technical, business and operational expectations.
Provide thorough diagnostic and troubleshooting services to resolve client issues remotely; also performed on site for Key Accounts as designated. Design and develop one or more courses of action, evaluate each of the courses in a test environment to determine the best solution. Validate results and make findings available for future troubleshooting and analysis.
Escalate issues requiring manufacturing or carrier services support assistance within prescribed service levels and procedures for problem resolution in matters of greater complexity.Contribute to the research and development of solutions to new and unknown issues. Ensure technical support services are delivered to clients in a high quality and professional manner consistent with company initiatives, client expectations as well as internal and external SLAs
Primary Roles & Responsibilities:
Technical Escalation Support
Act as the Tier 2 escalation point, offering expert troubleshooting support for complex issues related to hardware, software, and wireless connectivity.
Engage in in-depth technical problem-solving and resolution, and document findings for both internal and external stakeholders, ensuring detailed system design and configuration insights.
Problem Analysis and Resolution
Identify, diagnose, analyze, and resolve escalated technical issues effectively and promptly, aiming for quality resolutions.
Conduct root cause analyses and create comprehensive troubleshooting documentation to aid in future issue resolution.
Client and Vendor Relationship Management
Foster professional and productive relationships with clients and key stakeholders, including ISPs, carrier services, and vendors, to ensure service continuity that meets or exceeds client expectations.
Coordinate with infrastructure and service vendors for seamless operations and collaboration on deployed solutions.
Field Service Coordination
Assess the need for deploying field resources to address client requests and manage the incident lifecycle, coordinating service desk dispatch processes when necessary.
Knowledge Development and Industry Trends
Continuously expand knowledge of market trends, industry standards, and best practices, leveraging insights to recommend and implement improvements.
Client Service and Satisfaction
Create a service-oriented environment focused on anticipating, identifying, and resolving client issues, striving to meet all service level agreements (SLAs) and client satisfaction goals.
Provide timely and documented action plans for issues, including resolutions, follow-ups, and feedback for continuous service improvement.
Service Desk and Ticket Management
Monitor ticket volume, analyze trends, document issues, and manage the timely closure of assigned tickets, ensuring availability of insights for future troubleshooting.
Cross Department Collaboration
Promote collaborative working relationships across the organization, ensuring alignment with company objectives and seamless service desk operations.
Performance Monitoring and Improvement
Use escalation paths, performance reports, and feedback to recommend improvements in service delivery and meet performance targets aligned with key performance indicators.
Additional Responsibilities
Carry out additional duties as directed by management to support the organization’s overall mission.
Knowledge, Skills, and Abilities:
Accountability
Demonstrate commitment to organizational goals, taking ownership of responsibilities and contributing to operational improvements beyond one’s immediate tasks.
Customer Focus
Prioritizes meeting customer needs and innovations to improve service delivery efficiency, with sensitivity to current and anticipated client requirements.
Business Acumen
Apply a strategic approach to decision-making, aligning with organizational goals and enhancing interdepartmental cooperation and communication.
Decision Making
Effectively balances analysis, experience, and judgment to make sound decisions, with a focus on both immediate resolutions and long-term solutions.
Results-Oriented
Strives for high performance, focusing on continuous improvement and aligning standards with the organization’s strategic goals.
Education / Experience Requirements:
Bachelor’s degree in engineering or related field or equivalent professional experience.
Minimum of 7 years in Indoor Radio Network Design and optimization , with experience in RF signal simulation and network analysis.
Proficiency in iBwave software for RF design and coverage map creation.
Knowledge of indoor system components (Antennas, splitters, couplers, combiners, attenuators) and concepts like neutral host solutions and DAS (Active, Passive, Hybrid).
Familiarity with DAS equipment from manufacturers such as CommScope, Corning, JMA TEKO, SOLiD, ADRF, and Comba.
Experience with DAS installation, optimization, and verification , including signal surveys and troubleshooting for performance improvements.
Ability to swiftly interpret DAS alarms to determine root cause and action required.
Good understanding of wireless test software (e.g., TEMS, JDSU, Pocket ) and RF testing tools (e.g., CW, Spectrum Analyzer, Coax Line Sweep, PIM Test, Anritsu ).
Exposure to 5G NR, 4G LTE, IoT, CBRS services, and multi-vendor environments.
Strong problem-solving, systems analysis, and documentation skills, with a record of root cause analysis and continuous improvement.
Ability to collaborate across functions to enhance product/service offerings and deliver smooth client experience.
Proficient in MS Office, Outlook, SharePoint, ERP, AutoCAD, ServiceNow, and cloud-based service management tools.
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