Administrator for Enterprise Systems

2 days ago

mangalore, India beBeeAdministrative Full time

Service Now AdministratorAt a leading IT organization, we seek a skilled ServiceNow administrator to oversee daily operations, ensure platform security, and optimize performance. The ideal candidate will have 7+ years of experience in ServiceNow platform administration, configuration, and IT service management operations.Core Responsibilities:Maintaining CMDB data accuracy and CI relationship integrityManaging multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflictsDay-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboardsManaging user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform securityMonitoring system performance, performing routine maintenance and error identification/remediation, and managing the planning and execution of platform upgrades and patchesServing as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues related to the platformGathering requirements from stakeholders and implementing minor enhancements, such as creating or modifying service catalog items and automated process flows/workflowsCreating and maintaining technical and user documentation for configurations, processes, and procedures, and assisting with training end-users and other staffWorking with cross-functional teams to align the platform with organizational goals and contributing to continual service improvement initiatives within ITIL processesRequired Skills and Qualifications:7+ years of experience in ServiceNow platform administration, configuration, and IT service management operationsStrong technical skills in automation, workflow design, and enterprise system supportExcellent problem-solving and analytical skillsEffective communication and collaboration skillsAbility to work in a fast-paced environment and prioritize multiple tasksBenefits:This is a great opportunity to work with a cutting-edge technology and contribute to the growth and success of our organization. If you are a motivated and experienced ServiceNow administrator looking for a new challenge, please submit your application.

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