Digital Collections Leader
1 week ago
Job DescriptionWe are seeking a Product Owner to lead our VeriLoan Collection product, a centralized collections and debt management solution designed for retail, SME, and corporate banking portfolios. The successful candidate will define, govern, and execute the product vision, roadmap, and strategy, ensuring it empowers financial institutions to manage delinquency, automate collection strategies, improve recovery rates, enhance compliance, and reduce operational costs.Communicate the product vision, strategy, and go-to-market approach, ensuring alignment with bank collection priorities, risk appetite, regulatory expectations, and organizational objectives.Follow up main product improvements and align Collection module development accordingly.Own, prioritize, and regularly update the product backlog, focusing on high-value collections features such as early delinquency workflows, automated reminders, segmentation strategies, promise-to-pay tracking, skip tracing, restructuring workflows, repossession, and legal collections etc.Convert business, risk, and regulatory requirements into actionable user stories and acceptance criteria for development, QE, and integration teams, ensuring accurate translation of collection strategies into product features.Collaborate with internal and external stakeholders (sales, delivery teams, credit risk units, legal departments, collection teams, compliance, and client banks) to gather feedback, communicate changes in priorities, risks, and dependencies, and ensure alignment across all parties.Required Skills and QualificationsThe ideal candidate should possess:Bachelor's degree in computer science, information systems, finance, business, or related fields.10+ years of experience in product ownership, collections systems, credit risk, debt management, or financial software platforms.Strong knowledge of Microsoft Dynamics 365, Azure services, decision engines, and integration patterns.Strong understanding of soft & hard collection workflows, tele calling, field visits, stat card, restructuring processes, repossession, skip tracing, and legal collections are required.Prior exposure to enterprise banking products on Collections is mandatory.Knowledge of delinquent cases classification, allocation, collections strategies, strategy cost benefit analysis, PTP tracking, legal proceedings, collections-related fee/charges, etc.Familiarity with enterprise integration layers (core banking, contact center, SMS/e-mail gateways, decision engines, reporting platforms).Hands-on experience with Agile tools such as Azure DevOps, Jira, Confluence, and Agile methodology, planning, execution, ceremonies, etc.Knowledge of relevant regulatory frameworks (consumer rights, AML, data privacy, write-off rules, restructuring standards).BenefitsWe offer a comprehensive benefits package, including:Performance-linked bonusRemote work supportHealth insuranceCare programOnline psychological supportAbout UsWe are a global technology company with expertise in the Financial Services industry, delivering world-class customer journeys in digital and assisted channels. Our mission is to enable financial institutions to become digital leaders by delivering omni-channel delivery, customer engagement (CRM), branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform). We have offices in 15 countries and serve customers in over 30 countries worldwide.
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