Digital Customer Experience Manager

6 days ago

bharatpur, India beBeeCustomerRelationship Full time

About the RoleThis is a full-time remote position for a CRM Manager.The successful candidate will oversee the development and implementation of customer relationship strategies to enhance engagement, retention, and client satisfaction.Responsibilities include analyzing customer data, segmenting the target audience, creating tailored marketing campaigns, managing CRM tools, and collaborating with sales and marketing teams to streamline processes and achieve business goals.Strong Analytical Skills are required for interpreting CRM data and identifying trends.Effective Communication and Sales skills are necessary to engage clients and build lasting relationships.Experience with Market Segmentation is essential to develop and execute tailored marketing campaigns.Project Management skills are required to oversee CRM initiatives and ensure timely execution.Proficiency in CRM platforms and tools is necessary for data management and customer engagement.Proven ability to collaborate effectively with cross-functional teams is crucial.A Bachelor's degree in Marketing, Business Administration, or related field is preferred.Prior experience in a B2C environment and knowledge of the legal industry are advantageous.What We OfferWe offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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