Branch International | Customer Success Associate | mumbai

3 days ago

mumbai, India Branch International Full time

Branch Overview :

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.

Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.


Job Overview :

This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.


Responsibilities :

  • Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections: Proactively reaching out to borrowers who have missed payments
  • Product: Escalating customer feedback and IT bugs to help improve our product
  • Finance: Manage refunds, repayments, and other payment processes
  • General: Various administrative projects as needed


Qualifications :

  • 1-4 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays


Benefits of Joining

  • Mission-driven, fast-paced and entrepreneurial environment
  • Competitive salary and equity package
  • A collaborative and flat company culture
  • Fully-paid Group Medical Insurance and Personal Accidental Insurance
  • Unlimited paid time off including personal leave, bereavement leave, sick leave
  • Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
  • Monthly WFH stipend alongside a one time home office set-up budget
  • $500 Annual professional development budget
  • Discretionary trips to our offices across the globe, with global travel medical insurance
  • Team meals and social events- Virtual and In-person


Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

  • Branch International | Customer Success Associate | mumbai

    3 days ago

    mumbai, India Branch International Full time

    Branch Overview :Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...

  • Branch International | Customer Success Associate | mumbai

    3 days ago

    mumbai, India Branch International Full time

    Branch Overview : Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...

  • Customer Success Associate

    2 days ago

    Mumbai, India Branch International Full time

    Branch Overview :Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...

  • Customer Success Associate

    3 days ago

    Mumbai, India Branch International Full time

    Branch Overview :Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...

  • Customer Success Associate

    3 days ago

    Mumbai, India Branch International Full time

    Branch Overview :Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...

  • Customer Success Associate

    2 days ago

    Mumbai, India Branch International Full time

    Branch Overview : Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...

  • Branch International | Assistant Legal Officer | mumbai

    2 weeks ago

    mumbai, India Branch International Full time

    Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Branch International | Assistant Legal Officer | mumbai

    2 weeks ago

    mumbai, India Branch International Full time

    Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Branch International | Assistant Legal Officer | mumbai

    2 weeks ago

    mumbai, India Branch International Full time

    Branch OverviewBranch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Customer Success Associate

    3 months ago

    Mumbai, Maharashtra, India Branch International Full time

    Responsibilities: - Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility) - Servicing & Collections: Proactively reaching out to borrowers who have missed payments - Product: Escalating customer feedback and IT bugs to help improve our product - Finance: Manage refunds, repayments, and...

  • Associate - Transaction Banking

    6 months ago

    Mumbai, Maharashtra, India MUFG Bank, Ltd., Mumbai Branch Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Venus International | Proposal Engineer | mumbai

    1 day ago

    mumbai, India Venus International Full time

    Company DescriptionVenus International , established in 2006, specializes in providing Water treatment solutions by setting up STP, ETP, and WTP plants VIZ : Water Softening Plant , RO plant & UF plant to treat and reuse waste water for Domestic and Industrial purposes. The company focuses on values over volumes and quality over quantity, with a mission to...

  • Customer Success Associate

    6 months ago

    Mumbai, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...

  • Assistant Legal Officer

    2 weeks ago

    mumbai, India Branch International Full time

    Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Assistant legal officer

    2 weeks ago

    Mumbai, India Branch International Full time

    Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Customer Success Liaison

    4 weeks ago

    Mumbai, Maharashtra, India TalentSource International Full time

    Customer Success Associate RoleAbout the Role:We are seeking a highly motivated and goal-oriented Customer Success Associate to join our team at TalentSource International. As a key member of our commercial team, you will be responsible for reaching out to industry experts and onboarding them for client projects.Key Responsibilities:Conduct outbound outreach...

  • Assistant Legal Officer

    2 weeks ago

    Mumbai, India Branch International Full time

    Branch OverviewBranch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Assistant Legal Officer

    2 weeks ago

    mumbai, India Branch International Full time

    Branch OverviewBranch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere...

  • Venus International | Proposal Engineer | mumbai

    2 days ago

    mumbai, India Venus International Full time

    Company DescriptionVenus International, established in 2006, specializes in providing Water treatment solutions by setting up STP, ETP, and WTP plants VIZ : Water Softening Plant , RO plant & UF plant to treat and reuse waste water for Domestic and Industrial purposes. The company focuses on values over volumes and quality over quantity, with a mission to...

  • Venus International | Proposal Engineer | mumbai

    1 day ago

    mumbai, India Venus International Full time

    Company Description Venus International , established in 2006, specializes in providing Water treatment solutions by setting up STP, ETP, and WTP plants VIZ : Water Softening Plant , RO plant & UF plant to treat and reuse waste water for Domestic and Industrial purposes. The company focuses on values over volumes and quality over quantity, with a mission to...