Senior Manager

DescriptionAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What's in it for YOUSBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employeesAdmirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employeesDynamic, Inclusive and Diverse team culture Gender Neutral PolicyInclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefitsCommitment to the overall development of an employee through comprehensive learning & development frameworkRole PurposeLead the Application Fulfilment Process at Regional Level (North, East, South & West) for Retails Sales Teams across Telecalling, POS / Strorefront, eApply Channels & SPRINT. Lead field Curing process for KYC deficient onboarded customers through eKYC. Role Accountability Drive achievement of application fulfilment, TAT & budget adherence targets for the assigned territory, managing a distributed team of permanent and contracted employeesMonitor updation of pre-consented leads on Lead Management System by the team, which are fed into telecalling center databasesEnsure adherence to internal policies and regulatory compliances, taking prompt corrective action in case of deviationConduct re-verification of declined cases to gather necessary inputs for restarting themTrack performance, quality and productivity metrics related to fulfilment processes to prepare periodic MIS reports and identify enhancement opportunitiesDrive adoption of new tools/ processes in the team/region to improve efficiencies and save costsSupport implementation of process related changes to check potential frauds & data leakages in assigned territoryMeasures of Success Fulfilment Ratio of applications (% of total).Cost of Fulfillment per application.NFTE Productivity Target & Fulfilment TATNew Accounts Generation for OLA & PaytmRTB % for OLA & Paytm dispatched applicationsPost fulfilment approval rate for OLA & PaytmFulfilment & new accounts generation of OLA & Paytm applications Fulfilment Ratio of STP (Sprint) ApplicationsFulfilment Ratio of Add-on AppointmentsCount of OVD Cases cured through eKYCTechnical Skills / Experience / CertificationsKnowledge of credit card sales, distribution, and fulfillment processCompetencies critical to the roleStakeholder ManagementResult OrientationProcess OrientationDetail OrientationQualification Graduate/PG (Preferably) from any recognized and reputed InstitutePreferred IndustryBFSI/Telecom/Any retail sales FMCG, CD etc.