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Global Service Delivery Lead

2 months ago

pune, India Execo Full time
Job Description
Summary of the Role:
The Service Delivery Lead role is a strategic leadership position responsible for overseeing the entire India delivery function within a service-based business. Key responsibilities include resource planning and allocation, risk management, process optimization, and continuous improvement initiatives. The ideal candidate will have strong leadership skills, extensive experience in running a service delivery centre, and a proven track record of successfully delivering complex projects in a dynamic global organisation. Managing Talent as a Service as well as Contract Lifecycle Management and Legal projects will be an advantage.

Main Duties and Responsibilities:

  • Oversee and manage the entire India service delivery function (with a mix of remote and in-office team members) to ensure high-quality, on-time, and within-budget service delivery across all projects.

  • Develop and implement resource planning and allocation strategies to optimize team performance and ensure the efficient use of resources.

  • Identify and mitigate risks associated with project delivery through proactive risk management and contingency planning.

  • Lead process optimization and continuous improvement initiatives to enhance service delivery efficiency and effectiveness across the delivery center working with your deliver lead peers across 5 countries

  • Collaborate with cross-functional teams and stakeholders to manage Talent as a Service, Contract Lifecycle Management, and Legal projects, ensuring alignment with global organizational objectives.


Requirements

  • Bachelor’s degree in Business Administration, or any other field.

  • At least 6+ years managing a delivery centre with at least 100 people or more with a proven track record of growth and leadership, ideally from a recognised large technology consultancy organisation.


Benefits

Key Benefits of Joining Execo:

  • Competitive Salary and Benefits: We offer attractive pay packages, performance bonuses, comprehensive health benefits, and more to ensure our team members are well taken care of.

  • Work-Life Balance: We support a healthy balance between your professional and personal lives.

  • Career Development: Advance your career with continuous learning opportunities, professional development programs, and chances to work on exciting projects with our global team.

  • Positive Work Culture: Experience a supportive and inclusive workplace culture that values each individual’s contribution and fosters teamwork.

  • We Listen to Your Feedback

  • You Can Contribute

  • You Can Make Your Mark / Make Your Global Impact

  • Cutting-Edge Technology: Work with the latest technologies as we integrate AI and other advanced tools to stay at the forefront of the outsourcing industry.

  • Health and Wellness Perks: We know that your health and well-being is crucial to your success, which is why we offer comprehensive health care plans and wellness programs designed to keep you healthy and happy.