Global Service Delivery Lead

2 months ago

Pune, India Execo Full time
Summary of the Role:
The Service Delivery Lead role is a strategic leadership position responsible for overseeing the entire India delivery function within a servicebased business. Key responsibilities include resource planning and allocation risk management process optimization and continuous improvement initiatives. The ideal candidate will have strong leadership skills extensive experience in running a service delivery centre and a proven track record of successfully delivering complex projects in a dynamic global organisation. Managing Talent as a Service as well as Contract Lifecycle Management and Legal projects will be an advantage.

Main Duties and Responsibilities:

  • Oversee and manage the entire India service delivery function (with a mix of remote and inoffice team members) to ensure highquality ontime and withinbudget service delivery across all projects.

  • Develop and implement resource planning and allocation strategies to optimize team performance and ensure the efficient use of resources.

  • Identify and mitigate risks associated with project delivery through proactive risk management and contingency planning.

  • Lead process optimization and continuous improvement initiatives to enhance service delivery efficiency and effectiveness across the delivery center working with your deliver lead peers across 5 countries

  • Collaborate with crossfunctional teams and stakeholders to manage Talent as a Service Contract Lifecycle Management and Legal projects ensuring alignment with global organizational objectives.



Requirements

  • Bachelor s degree in Business Administration or any other field.

  • At least 6 years managing a delivery centre with at least 100 people or more with a proven track record of growth and leadership ideally from a recognised large technology consultancy organisation.



Benefits

Key Benefits of Joining Execo:

  • Competitive Salary and Benefits: We offer attractive pay packages performance bonuses comprehensive health benefits and more to ensure our team members are well taken care of.

  • WorkLife Balance: We support a healthy balance between your professional and personal lives.

  • Career Development: Advance your career with continuous learning opportunities professional development programs and chances to work on exciting projects with our global team.

  • Positive Work Culture: Experience a supportive and inclusive workplace culture that values each individual s contribution and fosters teamwork.

  • We Listen to Your Feedback

  • You Can Contribute

  • You Can Make Your Mark / Make Your Global Impact

  • CuttingEdge Technology: Work with the latest technologies as we integrate AI and other advanced tools to stay at the forefront of the outsourcing industry.

  • Health and Wellness Perks: We know that your health and wellbeing is crucial to your success which is why we offer comprehensive health care plans and wellness programs designed to keep you healthy and happy.



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