Help Desk Specialist

6 days ago


davangere, India beBeeCommunication Full time

Customer Service Representative Job DescriptionWe are seeking highly skilled and customer-focused professionals to join our team. As a Customer Service Representative, you will be the voice of our organization, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Handle inbound and outbound calls to address customer inquiries and concerns in a timely and professional manner.Provide accurate information regarding insurance policies, premium calculations, and policy status through active listening and effective communication skills.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up to maintain high levels of customer satisfaction.Maintain accurate and up-to-date customer records by updating information in our CRM system.Ensure customer satisfaction through professional communication, problem-solving, and conflict resolution.Meet daily, weekly, and monthly targets set by the team lead through effective time management and organizational skills.Required Skills and Qualifications:Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and adapt to changing priorities.Strong problem-solving and conflict resolution skills.Proficiency in using technology and software applications.Ability to work independently and as part of a team.Benefits:We offer a competitive salary and benefits package, including opportunities for professional growth and development.Other Information:We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application.


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