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1 week ago

davangere, India beBeeService Full time

Service Desk Lead Job DescriptionJob Summary:We are seeking a highly skilled Service Desk Lead to join our team. This is an excellent opportunity for someone looking to take their career to the next level.Key Responsibilities:Handle L2 issues reported with the Apps & Infra Helpdesk, including receiving calls, emails and web-tickets from end users and other Agency Service Desks / Help Desks.Track and classify incoming incidents or service requests, attempting initial solutions and providing initial support.Ensure Incidents and Service Requests are properly escalated and assigned to appropriate support groups.Perform hierarchical escalation to Service Desk Management and Incident Management.Provide communication to end users concerning the status of Incidents, Service Requests and Changes.Compiles data through Incident entry that will be used for management information and reporting.Requirements:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment.Benefits:Opportunity to work with a dynamic team.Competitive salary and benefits package.Other Information:This is an exciting opportunity for someone looking to take their career to the next level. If you have the skills and experience we are looking for, please apply todayService Desk Lead

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