Area service Incharge

6 days ago

kerala, India Jio Full time

Jio is actively looking to hire candidates for the position Area Service Incharge for Kochi & Trivandrum

Key requirements are

1. Graduation and Diploma in Engineering stream.

2. Experience of 6-10 years in After sales service.

Job Description

  • Candidate is responsible for resource planning, recruitment and deployment.
  • Partner lifecycle management
  • Ensure onboarding quality and take accountability of service deliverables
  • Ensure adequate manpower availability
  • Monitor daily performance and motivate team and provide proper training
  • Visit partners, markets as required
  • Gather customer feedback and mentor and counsel manpower
  • Motivate partners for timely targets
  • Handle escalations and ensure satisfaction
  • Coordinate with Sales, Service, Network, Finance teams
  • Participate in various Business Activities as required

Skill sets:

  • Relationship management
  • Delegation skills
  • Team management
  • Diversity management
  • Problem Solving skills
  • Experience in area/zone for DTH Industry / Device Operations
  • Geography knowledge
  • Domain knowledge of DTH / Cable / Telecom/ Devices
  • Understanding of business training requirements

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