Director of Operations Excellence

2 weeks ago


bangalore, India Randstad Enterprise Full time

Roles and responsibilities:


Operational Rigor and Continuous Improvement:

  • Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
  • Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
  • Conduct thorough root cause analysis by gathering information from operational leads and support teams.
  • Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
  • Develop and implement strategies to address identified operational challenges, driving continuous improvement.
  • Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement.
  • Key driver of innovation management
  • Drives and tracks global productivity/efficiency gain and cost savings efforts.


Project Leadership and People Management:

  • Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
  • Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
  • Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
  • Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.


Stakeholder Management:

  • Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
  • Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.
  • Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.


Basic qualifications:

● Business related postgraduate qualification or equivalent relevant business

  • 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
  • 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role
  • LEAN Six Sigma Certified (Black Belt+ Preferred)


Preferred qualifications include:

  • MBA preferred in related field
  • Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Strong organizational and time-management skill
  • Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required


  • Bangalore, India Randstad Enterprise Full time

    Roles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by...


  • bangalore, India KMK Consulting Inc. Full time

    Director/Associate Director, Sales Operations & Incentive Compensation Company Overview KMK is a leading global data analytics and technology consulting firm, dedicated to empowering leaders in the Life Sciences sector with data-driven insights for improved decision-making. Our cutting-edge data analytics and software platforms cater to diverse needs,...


  • bangalore district, India Randstad Enterprise Full time

    Roles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by...

  • Associate director

    6 days ago


    Bangalore, India Vee Healthtek Full time

    # Associate Director – Medical Billing Location: Hyderabad, Pune, Mohali, Bangalore, Chennai, Salem and Trichy No. Positions: 8 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are looking for an experienced Associate Director – Medical Billing to manage operations and lead high-performing teams within our healthcare RCM...

  • Senior director

    2 weeks ago


    Bangalore, India Vee Healthtek Full time

    # Director / Sr. Director – Medical Billing Location: Bangalore & Salem, India No. Positions: 2 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are seeking an experienced Director / Sr. Director – Medical Billing to lead and scale our medical billing operations. The ideal candidate will bring deep domain expertise in healthcare...

  • Senior Director

    1 day ago


    Bangalore, India Vee Healthtek Full time

    # Director / Sr. Director – Medical Billing Location: Bangalore & Salem, India No. Positions: 2 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are seeking an experienced Director / Sr. Director – Medical Billing to lead and scale our medical billing operations. The ideal candidate will bring deep domain expertise in healthcare...


  • HAL Bangalore Airport, India Skit Full time

    About Usis the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. 's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. 's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions,...

  • Associate director

    2 weeks ago


    Bangalore, India Vee Healthtek Full time

    # Associate Director – Medical Billing Location: Hyderabad, Pune, Mohali, Bangalore, Chennai, Salem and Trichy No. Positions: 8 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are looking for an experienced Associate Director – Medical Billing to manage operations and lead high-performing teams within our healthcare RCM...


  • Bangalore, India Worko Full time

    This role is open with one of Worko’s partner companies — India’s leading faith-tech platform. About the Role We are looking for a visionary and entrepreneurial Director to lead our E-commerce category. As the strategic owner of this vertical, you will build and scale the business like a founder—owning P&L, assortment, app experience, supply...


  • bangalore, India Worko Full time

    This role is open with one of Worko’s partner companies — India’s leading faith-tech platform.About the RoleWe are looking for a visionary and entrepreneurial Director to lead our E-commerce category. As the strategic owner of this vertical, you will build and scale the business like a founder—owning P&L, assortment, app experience, supply chain and...