
Director of operations excellence
7 days ago
Roles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by gathering information from operational leads and support teams. Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction. Develop and implement strategies to address identified operational challenges, driving continuous improvement. Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream Op Ex and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement. Key driver of innovation management Drives and tracks global productivity/efficiency gain and cost savings efforts. Project Leadership and People Management: Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals. Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and Op Ex. Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency. Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability. Stakeholder Management: Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success. Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective. Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership. Basic qualifications: ● Business related postgraduate qualification or equivalent relevant business 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred 5+ years of experience managing and directing professional PMO/Op Ex teams within a client service role LEAN Six Sigma Certified (Black Belt+ Preferred) Preferred qualifications include: MBA preferred in related field Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment. Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. Ability to work independently and manage multiple priorities in a dynamic environment. Strong organizational and time-management skill Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required
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Director of Operations Excellence
2 weeks ago
bangalore, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
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bangalore, India KMK Consulting Inc. Full timeDirector/Associate Director, Sales Operations & Incentive Compensation Company Overview KMK is a leading global data analytics and technology consulting firm, dedicated to empowering leaders in the Life Sciences sector with data-driven insights for improved decision-making. Our cutting-edge data analytics and software platforms cater to diverse needs,...
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Director of Operations Excellence
1 week ago
bangalore district, India Randstad Enterprise Full timeRoles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by...
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Associate director
7 days ago
Bangalore, India Vee Healthtek Full time# Associate Director – Medical Billing Location: Hyderabad, Pune, Mohali, Bangalore, Chennai, Salem and Trichy No. Positions: 8 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are looking for an experienced Associate Director – Medical Billing to manage operations and lead high-performing teams within our healthcare RCM...
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Senior director
3 weeks ago
Bangalore, India Vee Healthtek Full time# Director / Sr. Director – Medical Billing Location: Bangalore & Salem, India No. Positions: 2 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are seeking an experienced Director / Sr. Director – Medical Billing to lead and scale our medical billing operations. The ideal candidate will bring deep domain expertise in healthcare...
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Senior Director
2 days ago
Bangalore, India Vee Healthtek Full time# Director / Sr. Director – Medical Billing Location: Bangalore & Salem, India No. Positions: 2 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are seeking an experienced Director / Sr. Director – Medical Billing to lead and scale our medical billing operations. The ideal candidate will bring deep domain expertise in healthcare...
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Director of Operations
3 weeks ago
HAL Bangalore Airport, India Skit Full timeAbout Usis the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. 's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. 's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions,...
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Associate director
3 weeks ago
Bangalore, India Vee Healthtek Full time# Associate Director – Medical Billing Location: Hyderabad, Pune, Mohali, Bangalore, Chennai, Salem and Trichy No. Positions: 8 Industry: Healthcare / Revenue Cycle Management (RCM) About the Role We are looking for an experienced Associate Director – Medical Billing to manage operations and lead high-performing teams within our healthcare RCM...
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Director of Operations
6 days ago
Bangalore, India Worko Full timeThis role is open with one of Worko’s partner companies — India’s leading faith-tech platform. About the Role We are looking for a visionary and entrepreneurial Director to lead our E-commerce category. As the strategic owner of this vertical, you will build and scale the business like a founder—owning P&L, assortment, app experience, supply...
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Director of Operations
5 days ago
bangalore, India Worko Full timeThis role is open with one of Worko’s partner companies — India’s leading faith-tech platform.About the RoleWe are looking for a visionary and entrepreneurial Director to lead our E-commerce category. As the strategic owner of this vertical, you will build and scale the business like a founder—owning P&L, assortment, app experience, supply chain and...