APAC CX Support Professional

2 weeks ago


ahmedabad, India beBeeCustomerExperience Full time

Customer Experience Support SpecialistWe are seeking a skilled Customer Experience (CX) Support Specialist to join our team in the Asia Pacific region. This role involves providing technical and customer support for our products via various channels.Handle service tickets via email, live chat, remote support, and phone calls for assigned regionsProcess English tickets from CIS, India, and Southeast Asia regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on social media platformsThe ideal candidate will have experience using Zendesk, SAP ERP systems, and basic understanding of IT infrastructure and hardware with troubleshooting abilities. A degree in dentistry or relevant work experience is preferred.Key Requirements:Strong communication and problem-solving skillsAbility to work in a fast-paced environmentBasic knowledge of IT infrastructure and hardwareWhy this role? As a CX Support Specialist, you will be part of a dynamic team that values innovation and excellence. You will have the opportunity to work with cutting-edge technology and make a real impact on our customers' experiences.



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