Policybazaar.com | Customer Service Specialist

1 day ago


gurugram, India Policybazaar.com Full time

Job Title: Customer Support Executive


Location: Gurugram Sector 44, Haryana


Key Responsibilities:


* Handle customer inquiries via phone, email, and chat in a professional manner.

* Resolve customer issues by providing accurate information about insurance policies, claims, and renewals.

* Assist customers with their policy documentation, premium payments, and general queries.

* Maintain customer records and follow-up on service requests.

* Collaborate with internal teams to resolve complex customer problems.

* Ensure a high level of customer satisfaction by delivering prompt, courteous, and efficient service.


ISMS Responsibilities

• Be aware and comply with the ISMS Policy, procedures and objectives;

• Actively participate in ISMS exercises;

• Request access to information access from their Team Leaders/ Executives;

• Report known and suspected security incidents to the IT Helpdesk;

• Protect secrecy of passwords; and

• Protect information assets used by them against compromise of assets confidentiality, integrity or availability.


Qualifications:

* Minimum educational qualification: Undergraduate and Graduation.

* Excellent communication skills (English & Hindi).

* Strong problem-solving skills with attention to detail.

* Basic knowledge of insurance policies is an advantage but not mandatory.

* Ability to work in a fast-paced environment.

* Freshers are welcome to apply


Perks and Benefits:

* Competitive salary package (2.5 LPA to 4 LPA).

* Opportunity to work with one of India's fastest-growing insurance platforms.

* Career growth opportunities.



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