International/ Domestic Voice and blended Process

4 months ago


Gurugram, India Policybazaar.com Full time

Policybazaar.com is one of India's leading online insurance platforms. It is the flagship platform of PB Fintech, which owns the fintech brand, Paisabazaar.com, and the lending & insurance marketplace in the UAE region, Policybazaar.ae. The Policybazaar.com Group has backing from a host of investors including the likes of PE funds and other family offices. Policybazaar.com started with the purpose to educate people on insurance products and with its offerings has addressed the large and highly underpenetrated online insurance markets.

The Role

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a Customer Service role, ideally within the Insurance industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of Customer handaling, Customer service, After sales service and customer query solving
  • You are a self-starter and demonstrate a high level of resilience
  • You are adaptable and thrive in changing environments
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Insurance
  • Attractive Salary & Benefits


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