International/ Domestic Voice and blended Process

4 months ago


Gurugram, India Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Insurance
  • Attractive Salary & Benefits

The Job

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

The Profile

  • You have at least 1 year experience within a Customer Service role, ideally within the Insurance industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of Customer handaling, Customer service, After sales service and customer query solving
  • You are a self-starter and demonstrate a high level of resilience
  • You are adaptable and thrive in changing environments
  • You pay strong attention to detail and deliver work that is of a high standard

The Employer

Our client is one of India's leading online insurance platforms. It is the flagship platform of Fintech, which owns the fintech brand and the lending & insurance marketplace in the UAE region



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