Senior Process Leader

1 day ago

ghaziabad, India beBeeCustomerService Full time

As a senior process leader, you will be responsible for executing customer interactions, resolving queries/issues as per deliverables, following pre-defined procedures to meet service level agreements, maintaining voice quality, and handling repetitive communications.Key Responsibilities:Effectively execute customer interactionsResolve query/issues as per deliverables outlinedFollow pre-defined procedures to meet SLA targets and ensure performance parameters are metMaintain voice quality as per standard agreedHandle repetitive calls and strive for maximization to meet quality standards.This is a full-time graduate role requiring strong communication skills and proficiency in English. The ideal candidate should be comfortable working from our office and have experience in customer-facing roles.

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