Senior Performance Manager

1 week ago


kozhikode, India beBeePerformance Full time

Job Title: Senior Performance ManagerAbout the RoleThis senior leadership position oversees team performance, providing strategic guidance and support to ensure exceptional customer satisfaction.Manage and monitor team progress, creating action plans to optimize performance.Deliver effective coaching and constructive feedback to team members, promoting professional growth and development.Address customer inquiries and escalate issues as necessary.Facilitate regular team meetings, goal setting, and one-on-one coaching sessions.Review and analyze performance data, develop actionable plans, and track execution to meet objectives.Engage with clients to provide updates on trends, changes, and team developments.Conduct training sessions to enhance technical and communication skills among team members.Administrative tasks involve generating daily capacity reports, weekly performance dashboards, and other ad-hoc requests.



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