FinacPlus | IT Help Desk Engineer

3 days ago

hyderabad, India FinacPlus Full time

IT Help Desk Engineer

We provide virtual business process services to various types of overseas clients and this position is to be part of the IT Infrastructure team which will assist in in resolving all the IT requests relating to our client from the US Mortgage Finance industry.


Objectives


Assist with the planning, implementation, maintenance and documentation of all facets of reliable, efficient, integrated computer information networks.

Provide assistance and training to all members in the use of our computer network, workstations, and any other company-related technology.

Assist with the management of the cooperative’s communications and information hardware and software, with primary responsibility for telephone, and computer systems, and their efficient integration.

Provide helpdesk support, via phone, computer, in person, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.

Provide 24-hour support for hardware and services critical to operations.

Responsibilities and Duties


Work within our ticketing system to create detailed work logs and technical documentation.

Use appropriate communication and documentation to inform the team of important issues and information which will help improve team performance. Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect or interfere with their work.

Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).

Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.

Maintain good working relationships with all cooperative workers.

Qualifications and Experience


Bachelor’s degree in IT and Computers. 2-3 years of IT Administration experience.

Produce user and troubleshooting documentation that other people can understand.

Willingness to work in a 24/7 shift environment, and flexibility to work in shifts (Night shifts, Weekends & Holidays).

Good written and verbal communication skills.


Location: Hyderabad/Bengaluru

Timings: Rotational shifts

Salary Range: Best in Industry

Send Application To: Resume@finacplus.com

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