IT Infrastructure Support Specialist

3 days ago


Hyderabad, Telangana, India FinacPlus Full time

Job Description:

We are seeking an experienced IT Help Desk Engineer to join our team at FinacPlus, a leading provider of virtual business process services. This is a fantastic opportunity to work with a talented team and make a real impact on the delivery of our services.

About the Role:

This role will be part of our IT Infrastructure team, which plays a critical role in resolving all IT requests related to our US Mortgage Finance industry clients. The successful candidate will assist in planning, implementing, and maintaining reliable, efficient, integrated computer information networks.

Main Responsibilities:

  • Provide assistance and training to all members in the use of our computer network, workstations, and company-related technology.
  • Assist with the management of cooperative's communications and information hardware and software, with primary responsibility for telephone, and computer systems, and their efficient integration.
  • Provide helpdesk support via phone, computer, in person, and through our ticketing system for most issues related to desktop software, hardware, and peripherals.
  • Ensure 24-hour support for hardware and services critical to operations.

Requirements and Qualifications:

To be successful in this role, you will need:

  • Bachelor's degree in IT and Computers.
  • 2-3 years of IT Administration experience.
  • Ability to produce user and troubleshooting documentation that others can understand.
  • Willingness to work in a 24/7 shift environment and flexibility to work in shifts (night shifts, weekends & holidays).
  • Good written and verbal communication skills.

Benefits:

The successful candidate can expect a salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. We also offer opportunities for professional development and growth within the company.

Location and Timings:

The role will be based in either Hyderabad or Bengaluru, India, with rotational shifts. If you are a motivated and experienced IT professional looking for a new challenge, please apply now



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