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Front Office Executive
2 weeks ago
Department FacilitiesGrade / Level G1A/G1BDesignation Sr Facility Executive/ Executive – Front OfficeLocation NCRReporting To Facility ManagerRole & Responsibilities- You'll be responsible for managing all aspects of day-to-day service delivery during working hours.- To advise Front Office Management on escalated issues during the shift.- To ensure immediate response to all priority calls during the shift and follow the escalation process- To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.- Greet visitors/clients by providing a friendly, courteous front office service reflecting the client's corporate image.- Site personnel are notified of guests' arrival immediately.- Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stake.- Visitor admission is properly authorized.- Maintained visitor logbook- Assisting with special needs for visitors with disabilities- Ensuring basic cleanliness of the lobby, lifts, and public area.- Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix.- Handling the tasks pertaining to soft services as per operations need.Skillset required- Excellent communication skills.- Strong customer service drive.- Good problem-solving skills.- Quick learner and ability to motivate self.- Proven working experience as a guest relation Executive.- Confidently able to present to clients.- Hands-on experience in visitor management.- Should have knowledge of facility office management- Knowledge of parking management & visitor management system (preferred)Experience (Years) requiredMinimum 3-5 years of relevant experienceQualificationGraduate / Hotel Management Graduate
