AI Transformation Leader

2 weeks ago

tumakuru, India beBeeTransformation Full time

Engineering Management Lead - AI TransformationJob Summary:As an Engineering Management Lead – AI Transformation, you will be part of a transformation journey to shape operating models, drive enterprise-wide transition from Digital Operations (DO) to Agentic Operations (AO), and deliver exceptional value to clients.Lead the Transformation: Shape operating models, role archetypes, and governance for AO at scale.Drive Enterprise-Wide Transition: Define and execute the AO roadmap to transition FTEs from DO to AO.Collaborate with Stakeholders: Collaborate with COOs, CFOs, and other stakeholders to deliver AO's contribution to ARR, margin expansion, and revenue per headcount.Translate Operational Outcomes: Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.ResponsibilitiesDelivery Readiness & Client Success:Readiness Accelerator: Lead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.Efficiency and Outcomes: Drive AO-led delivery efficiency and business outcomes in designated accounts.Integration of Solutions: Partner with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over % of revenues transition into AO by Quality Assurance: Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.Hybrid Model Delivery: Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.Performance Scorecard: Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.Governance and Reporting: Govern AO adoption through clear checkpoints, risk controls, and Board/GLC reporting.Required Skills & QualificationsLeadership Experience:Extensive experience in large-scale operations leadership (BPO, Technology, Consulting, or SaaS Ops).Proven track record of leading operating model transformations at enterprise scale.Strong understanding of AI/Automation, hybrid workforce models, and digital operations.Demonstrated ability to influence across C-Suite, clients, and large-scale teams.Deep expertise in organizational design, change management, and customer success.Global leadership experience with multi-country delivery models.

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