Front Office Assistant
2 weeks ago
Position: Front Desk Associate
Duration: Full-time
Department: Operations
Experience: 0-1 years in the hospitality industry
Job Brief:
As a Front Desk Associate, the individual will play a crucial role in delivering an exceptional guest experience. This position serves as the first point of contact for guests, responsible for managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services. The successful candidate will leverage excellent communication skills and a strong customer service orientation to create a welcoming environment that ensures guest satisfaction.
Key Responsibilities:
- Warmly welcome guests upon arrival and efficiently manage the check-in and check-out process
- Handle reservations and room assignments accurately, ensuring optimal guest accommodation
- Operate the telephone switchboard, answer, record, and process guest calls, requests, and inquiries promptly
- Collaborate with Housekeeping to track room status and address any guest concerns
- File and maintain guest paperwork and documentation with attention to detail
- Actively engage with guests to assess overall satisfaction and address any complaints or issues promptly
- Keep the manager informed of relevant feedback from guests and other departments to enhance service quality
Qualifications:
- Hospitality graduate or diploma
- 0-1 years of experience or fresh graduate from the hospitality industry
- Strong communication, interpersonal, and time-management skills
- Willingness to work pan India (flexible)
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