IT Support Expert

1 week ago


solapur, India beBeeSupport Full time

Job Opportunity: IT Support ExpertWe are seeking a proactive and efficient Remote IT Support Specialist to oversee and coordinate our overseas IT operations.Record and log incoming tickets in the IT service management system.Monitor and manage the support queue in real time.Assign tickets to the right engineers based on skills, workload, and availability.Apply smart routing logic to ensure timely resolution.Make transportation decisions for onsite support engineers when required.Ensure tickets are updated with proper notes, resolutions, and closure comments.The IT Team Leader will be responsible for team leadership, including supervising a remote team of Support Engineers, balancing workloads, mentoring, coaching, and conducting regular performance reviews.This role involves hands-on ticket management, smart ticket routing, and team leadership to ensure efficient and customer-focused IT support.



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