Talentiser | Professional Services Operations Manager
18 hours ago
Oversee and optimize the tools and systems used by the Professional Services
team, ensuring smooth and efficient operations.
● Develop and standardize Professional Services processes to ensure consistency
and scalability.
● Track and monitor key professional services metrics (utilization, bookings, attach
rates, revenue, etc.). Develop analytical insights and drive recommendations for
improvements.
● Own bookings and revenue forecasting process, optimize on improvements that
lead to higher levels of forecasting accuracy.
● Create and maintain documentation, collaborate cross-functionally on
improvements.
● Lead compensation process; designing/maintaining compensation plans,
working with Finance on design and execution.
● Establish success metrics and definitions across the Professional Services team,
and the associated reporting and dashboards needed by team members.
● Be a trusted partner to the Professional Services Leadership by defining, tracking,
and implementing goals, programs and strategies that scale.
● Continually provide suggestions to business processes to keep up with the
changes in the organization.
● Subject matter expert for PS team on all processes related to services: utilization,
time entry, project management processes, and customer billing.
● Partner with Revenue, Salesforce Operations team and internal stakeholders to
review and launch updates to the Professional Services portfolio of offerings to
support the business’s long-term goals.
● Provide guidance and oversight to PSOPs analysts.
What you bring:
● 4+ years in a Professional Services Operations role at a technology company,
with experience designing workflows and the systems knowledge to implement
them.
● Strong understanding of paid services/implementation lifecycle.
● Salesforce familiarity is a must.
● Strong proficiency and experience with Professional Services Automation (PSA)
tools (ex. Certinia).
● Expert analytical and reporting skills to find trends and insights using data.
● Excellent Organizational skills with extensive project management skills
including meeting deadlines and coordinating with multiple stakeholders.
● Have program management skills and are comfortable multitasking and
prioritizing in a fast paced environment.
● Ability to break down ambiguous problems into concrete, manageable
components and think through optimal solutions.
● Strong work ethic, desire to learn, and a drive to excel.
● Collaborative mindset, across peers, business partners, and leadership.
● Clear, concise and effective communication skills, both written and verbal. Ability
to communicate the right level of information to executives and cross-functional
teams at the right cadence.
● Proactive self-starter, identifying opportunity areas for improvement and
executing on initiatives to drive impact to the business.
What makes a great place to work?
is the experience layer of the modern data stack, leading the industry with
our AI-powered analytics and natural language search. We hire people with unique
identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key
to our success. When paired with our culture of Selfless Excellence and our drive for
continuous improvement (2% done), cultivates a respectful culture that
pushes norms to create world-class products. If you’re excited by the opportunity to
work with some of the brightest minds in the business and make your mark on a truly
innovative company, we invite you to read more about our mission, and apply to the role
that’s right for you.
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