Talentiser | Professional Services Operations Manager

18 hours ago


bangalore, India Talentiser Full time

Oversee and optimize the tools and systems used by the Professional Services

team, ensuring smooth and efficient operations.

● Develop and standardize Professional Services processes to ensure consistency

and scalability.

● Track and monitor key professional services metrics (utilization, bookings, attach

rates, revenue, etc.). Develop analytical insights and drive recommendations for

improvements.

● Own bookings and revenue forecasting process, optimize on improvements that

lead to higher levels of forecasting accuracy.

● Create and maintain documentation, collaborate cross-functionally on

improvements.

● Lead compensation process; designing/maintaining compensation plans,

working with Finance on design and execution.

● Establish success metrics and definitions across the Professional Services team,

and the associated reporting and dashboards needed by team members.

● Be a trusted partner to the Professional Services Leadership by defining, tracking,

and implementing goals, programs and strategies that scale.

● Continually provide suggestions to business processes to keep up with the

changes in the organization.

● Subject matter expert for PS team on all processes related to services: utilization,

time entry, project management processes, and customer billing.

● Partner with Revenue, Salesforce Operations team and internal stakeholders to

review and launch updates to the Professional Services portfolio of offerings to

support the business’s long-term goals.

● Provide guidance and oversight to PSOPs analysts.

What you bring:

● 4+ years in a Professional Services Operations role at a technology company,

with experience designing workflows and the systems knowledge to implement

them.

● Strong understanding of paid services/implementation lifecycle.

● Salesforce familiarity is a must.

● Strong proficiency and experience with Professional Services Automation (PSA)

tools (ex. Certinia).

● Expert analytical and reporting skills to find trends and insights using data.

● Excellent Organizational skills with extensive project management skills

including meeting deadlines and coordinating with multiple stakeholders.

● Have program management skills and are comfortable multitasking and

prioritizing in a fast paced environment.

● Ability to break down ambiguous problems into concrete, manageable

components and think through optimal solutions.

● Strong work ethic, desire to learn, and a drive to excel.

● Collaborative mindset, across peers, business partners, and leadership.

● Clear, concise and effective communication skills, both written and verbal. Ability

to communicate the right level of information to executives and cross-functional

teams at the right cadence.

● Proactive self-starter, identifying opportunity areas for improvement and

executing on initiatives to drive impact to the business.

What makes a great place to work?

is the experience layer of the modern data stack, leading the industry with

our AI-powered analytics and natural language search. We hire people with unique

identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key

to our success. When paired with our culture of Selfless Excellence and our drive for

continuous improvement (2% done), cultivates a respectful culture that

pushes norms to create world-class products. If you’re excited by the opportunity to

work with some of the brightest minds in the business and make your mark on a truly

innovative company, we invite you to read more about our mission, and apply to the role

that’s right for you.



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