Expert Customer Advocate

6 days ago


meerut, India beBeeCustomerSupport Full time

Customer Support Representative RoleAt our company, we are seeking a highly skilled Customer Experience Specialist to join our team. This individual will be responsible for managing customer-centric communication channels, handling customer concerns, and owning customer relationships in an external-facing role.Key Responsibilities:Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics.Handle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfaction.Own customer relationships in an external-facing role, primarily with users based in the USA.Use CRM tools to manage the customer lifecycle and track engagement.Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows.Work on community engagement strategies to drive retention and reduce churn.Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions.Requirements:Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST).Exceptional English communication with clear diction – any experience of supporting US-based customers/clients is a plus.Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible.Should be process-driven, an effective communicator, and appreciate a dynamic work environment.Patience, empathy, strong interpersonal & relationship building skills.



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