Junior Client Servicing Associate
1 week ago
Job Description for Junior Client Servicing Associate
The Account Manager will play a pivotal role in maintaining and expanding relationships with our clients. The successful candidate will leverage their client-handling expertise, excellent communication skills, design knowledge, and marketing experience to drive client satisfaction and contribute to the overall success of our organization.
Responsibilities:
- Cultivate and maintain strong relationships with existing clients through regular communication and engagement.
- Understand client needs, anticipate challenges, and proactively address concerns to ensure overall client satisfaction.
- Act as the primary point of contact for clients, providing timely and accurate information on products, services, and project status.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client needs.
- Assist in preparing proposals, presentations, and other sales materials to effectively communicate the value of our products and services.
- Possess a basic understanding of design principles to effectively communicate with clients and internal design teams.
- Collaborate with design professionals to ensure client expectations align with the creative vision of projects.
- Work closely with the marketing department to understand overall marketing strategies and integrate them into client interactions.
- Provide insights and feedback to the marketing team based on client interactions and market trends.
- Maintain accurate and up-to-date records of client interactions, transactions, and project details.
- Analyze client data and feedback to identify trends, opportunities, and areas for improvement.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience of at least 1 year in client management.
- Strong communication and interpersonal skills.
- Candidates with agency experience in account management would be preferred.
- Basic understanding of design principles.
- Previous experience in marketing is a must.
- Ability to work collaboratively in a team-oriented environment.
- Excellent organizational and time-management skills.
Job Type: Full-time work from the office in Dwarka
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