Customer Success Manager
1 week ago
Location: BengaluruRole: Customer Success Manager(US Market)Working Hours: 5 PM to 2 AM | US Shift | 3 Days OfficeRole Type: Full-TimeCompensation: 10 LPA- 14 LPA ((Compensation includes PF, PGDM monthly fees of ₹6,666)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply).- You must have exceptional spoken and written English communication skills.- Pursuing a PGDM along with this job is mandatory and non-negotiable.It is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the USA and India, serving over 500 customers.We are a Series-C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, VY Capital, Greenoaks, and Z47 (Matrix Partners).We are also trusted by multinational brands like Decathlon, MindTickle, JC Decaux, and Automation Anywhere amongst others.Check out our G2 profile to know more: https://www.g2.com/products/itilite/reviewsJob purpose:We are looking for a Customer Success Manager who will be a strategic and supportivepartner for the customers at every stage of the buying process. You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with renewals.What will be expected from you?It is looking for a Customer Success Manager to be a part of our mission to use technology and data to bring corporate travel to the 21st century.- Work with a cross-functional team (spanning Sales, Product, Engineering, and Finance) and be responsible for nurturing existing customers.- Build systems/ processes to track user activity (especially adoption of our product), diagnose potential problem areas, and coordinate with other teams to resolve these issues Execute content/ feedback campaigns to engage users, and increase their activity on the platform- Own onboarding and scaling of newly signed customers.- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.- Optimize existing processes within the company and actively enhance all Customer Success initiatives- Represent the voice of the customer to provide input into every core product, marketing, and sales process.- Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers.- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.Who'll be an ideal candidate?- 1- 4 years of customer success experience in the US market- Should have worked in a B2B Saas based firm/start-up- 2+ years of experience working with enterprise accounts- Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom and Survicate.What can you expect?- Working with some of the leaders coming from varied sectors & firms such as McKinsey, LinkedIn, Verizon, ITC, WhatFix, Microsoft, Spinny, Myntra, and more- Sense of ownership and an intrapreneur-led agile way of working- Fast-track growth that is impact and output-orientedYou can also share your resume at diya@skillveda.ai
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