IT Service Desk Solutions Architect

3 days ago


bangalore, India beBeeServiceDesk Full time

Job TitleWe are seeking a highly skilled Service Desk Solution Architect to lead the design and implementation of service desk architectures, ensuring seamless integration with enterprise systems.Key ResponsibilitiesConfigure and customize ITSM platforms to meet business needs.Design and implement modules such as Incident, Request, Problem, Change, and Knowledge Management.Integrate service desk systems with monitoring tools, CMDB, identity providers, and other enterprise systems.Innovation & OptimizationIdentify opportunities for automation, AI/ML integration, and self-service enhancements.Collaborate with AI and automation teams to implement chatbots, virtual agents, and predictive analytics.Drive continuous improvement through performance analysis and user feedback.RequirementsProven experience in designing and implementing service desk architectures.Expertise in ITSM platforms, including ServiceNow, BMC Remedy, and Freshservice.Strong analytical and problem-solving skills.What We OfferA dynamic work environment that encourages innovation and collaboration.A competitive salary and benefits package.The opportunity to work with a talented team of professionals.



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