TTK Services Private Limited | Quality Executive | coimbatore
7 days ago
Company Description
TTK Services Pvt. Ltd., a member of the TTK Group, is a diverse organization with multiple divisions catering to different segments of the market. YourManInIndia offers physical concierge and documentation services, TTK GMS specializes in end-to-end immigration services, GetFriday provides virtual assistance services, and Home Shikari focuses on transforming the real estate market in India.
Role Description
This is a full-time Quality Executive role located in Coimbatore. The Quality Executive will be responsible for daily tasks related to quality control, quality auditing, and quality management. This role involves ensuring compliance with quality standards, communicating effectively with stakeholders, and analyzing quality data to drive improvement.
Position Summary: We are seeking a dedicated and detail-oriented Quality Executive to join our team. The ideal candidate will have 1 to 2 years of experience in quality assurance and will play a critical role in ensuring the highest standards of service are maintained.
Key Responsibilities:
- Monitor and evaluate the quality of virtual assistance services provided to clients.
- Develop and implement quality assurance processes and procedures.
- Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
- Analyze data to identify areas for improvement and develop action plans.
- Collaborate with team leaders and managers to ensure continuous improvement.
- Handle client feedback and complaints, ensuring timely and effective resolution.
- Prepare detailed reports on quality metrics and present findings to management.
Qualifications:
- Bachelor's degree in any field.
- 1 to 2 years of experience in a quality assurance role, preferably in a virtual assistance or customer service environment.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and quality management software.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
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