CRM Implementation Strategist

1 day ago

shimoga, India beBeeImplementation Full time

Job TitleWe are seeking a seasoned CRM strategist to drive the implementation of Salesforce Service Cloud and Genesys Cloud CX. This exciting opportunity offers the chance to collaborate with stakeholders and develop key integrations that enhance operational efficiency.As a CRM Implementation Strategist, you will be responsible for designing system architecture for Salesforce Service Cloud, communicating its implementation trade-offs, and leading CRM integrations and collaborations on configurations focusing on ticketing systems and agent-facing interfaces.Key responsibilities include explaining core Salesforce Service Cloud architecture and its integrations within customer service operations, offering in-depth knowledge of CRM integrations, providing expertise on Genesys Cloud CX, and articulating when and why organizations should choose Genesys over other platforms like Zendesk.Design and implement scalable Salesforce Service Cloud architecturesCollaborate with stakeholders to develop and execute CRM integration strategiesLeverage technical expertise to optimize Genesys Cloud CX implementationsThe ideal candidate will have hands-on experience with Salesforce Service Cloud and Genesys Cloud CX, as well as excellent communication and project management skills.

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