Senior Operations Manager

5 days ago

visakhapatnam, India beBeeLeadership Full time

Executive Assistant Manager Job DescriptionHotel operations require a strategic and proactive approach to deliver exceptional guest experiences. As an Executive Assistant Manager, you will be responsible for overseeing the day-to-day hotel operations, supporting the General Manager in all operational matters, and ensuring seamless execution of daily activities.The ideal candidate will possess strong leadership, organizational, and communication skills. Experience in managerial roles within hotel operations is mandatory. Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday, is also required.Key Responsibilities:Manage day-to-day hotel operations, including coordinating with Heads of Departments (HODs) to ensure compliance with hotel policies and standard operating procedures.Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.Monitor guest feedback across various platforms, drive the service recovery process, and maintain accurate records, including cash flow sheets and guest floor limits.Resolve guest complaints promptly and implement effective service recovery strategies.Foster owner loyalty through proactive communication and by delivering consistent business results.Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.Ensure effective and timely communication regarding hotel policies and procedures.Be available 24/7 to respond to any guest or staff emergencies.Collaborate with the sales team for corporate client handling and new client acquisition as needed.Requirements:Minimum 5 years of experience in a managerial role within hotel operations.Proven leadership, organizational, and communication skills.Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.Strong problem-solving skills and a guest-first mindset.BenefitsThe successful candidate will enjoy a competitive salary package, a collaborative and supportive remote work environment, and the opportunity to work with a dedicated and professional team.

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