Technical Support and Implementation Specialist

2 weeks ago

ballari, India beBeeImplementation Full time

Job TitleA Technical Support and Implementation Expert is required to provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.The selected engineer will work as a subcontractor to assist with day-to-day Talkdesk operations, troubleshooting, system enhancements, integration support, and configuration activities. Preference will be given to candidates who can communicate fluently in both English and French, as support may involve direct interaction with French-speaking stakeholders.Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization, if applicable.Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.

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    ballari, India beBeeImplementation Full time

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    ballari, India beBeeEBS Full time

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    ballari, India beBeeImplementation Full time

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    ballari, India beBeeCoupa Full time

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    ballari, India beBeeTechnical Full time

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    ballari, India beBeeTechnical Full time

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    ballari, India beBeeTechnical Full time

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    ballari, India beBeeoracle Full time

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    ballari, India beBeeImplementation Full time

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