Talkdesk Support and Implementation Expert

2 weeks ago

ballari, India beBeeImplementation Full time

Job Title: Talkdesk Support and Implementation SpecialistOverview:We are seeking a skilled and experienced support specialist to join our team in providing top-notch technical assistance and implementation services for the Talkdesk platform.The ideal candidate will possess a strong understanding of Unified Communications solutions, including setup, configuration, and troubleshooting. Proficiency in IVR design, call routing, and integration with CRM platforms is essential.The selected engineer will work as a subcontractor to assist with day-to-day Talkdesk operations, troubleshooting, system enhancements, integration support, and configuration activities.Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.To be successful in this role, you must have excellent communication and customer interaction skills, fluency in both English and French, and experience working in an EMEA region-based environment.We offer a dynamic and challenging work environment where you can grow professionally and develop your skills. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.Key Responsibilities: Technical Support and Implementation Integration and Deployment Troubleshooting and Escalation Management Requirements:Minimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Fluent in French and English (verbal and written).Based in EMEA region and available for customer-facing support during local business hours.Candidates who meet these requirements will be considered for this exciting opportunity.

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