IT Service Management Professional

1 week ago

pushkar, India beBeeManagement Full time

IT Service Management SpecialistFreshservice platform ownership involves configuring, customizing, and maintaining modules for incident, problem, change, asset, and service catalog management. Automation workflows, SLAs, and integrations with other enterprise tools are also implemented.Key Responsibilities:Designing and refining ITSM processes aligned with ITIL best practices to ensure compliance, consistency, and continuous improvement across service management operations.Collaborating with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Providing training and support to end-users and internal teams on Freshservice usage and enhancements.Developing dashboards and reports to track KPIs, SLA adherence, and service performance, analyzing trends to identify improvement opportunities and reduce ticket resolution time.Requirements:A strong understanding of ITIL framework and service management principles.3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.Excellent problem-solving, communication, and stakeholder management skills.Certifications in ITIL, Freshservice, or related platforms are a plus.

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