IT Service Management Leader

1 week ago

pushkar, India beBeeITService Full time

Job Opportunity: IT Service Management ExecutiveWe are seeking a seasoned ITSM professional to lead our IT service management function.This role will be responsible for developing and implementing strategic plans, frameworks, and processes to ensure efficient delivery of IT services across the organization.The ideal candidate will have exceptional leadership skills, in-depth knowledge of ITSM frameworks, and the ability to drive transformative change and innovation.The key responsibilities of this role include:Creating and executing strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational excellence.Leading and managing a team of professionals, including operations managers, to configure tools, ensure alignment with organizational goals and priorities.Establishing and monitoring key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives.

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